Pre Order Policy

Pre-Order 

  • A Pre-Order is an item that has not yet come into stock at our warehouse, but you can pre-purchase it to secure your piece. (Include custom/special ordered and first/overseas batch products).
  • Preorders are particularly important for limited release items, as sometimes we may presell out of an item, so preordering will be the only way to ensure you can buy that piece.

 Deposits

  • Preorder items generally have the option to either pay in full or pay a flat rate deposit to secure the item and then pay the remaining balance upon arrival of the item into our warehouse in Chinese mainland.
  • The deposit, whether it be flat rate or in full, secures your particular piece. However, it is non-refundable after 3 days of your purchase. The deposit is paid to the studio, not us.We are not able to refund the deposit value and swap to deposit for another product.
  • The deposit will be fully refunded only if Animaniac Collectibles is not able to fulfill the order due to limited supply.

 

Release Date

  • Please note that pre-order dates are estimates only and subject to change without notice. These estimates are based on the best information that we have available at the time. These changes are beyond our control and due to the discretion of our distributors and the manufacturers.
  • Our release date might differ to the release date from the manufacturer’s website, please consider shipping duration for the products to arrive at our warehouse.

Change In Price

  • If the pre-order item price increases on arrival, we will still honor the price at the time you made your purchase regardless of whether you paid in full or a deposit to secure the piece.
  • However, we do, from time to time, need to increase prices on arrival and those that have not pre-ordered the piece will be subject to that new price when it is made “In Stock” on the website.

Fee Disputes (Chargebacks)

Credit card companies submitting a dispute, or charge back, to AC for any Non-refundable deposit, cancellation fees, or back charged customs duties will be given a copy of the terms and conditions of those specific agreements, as well as documentation of our checkout process illustrating your acceptance of the terms. The information that will be provided illustrates a contract that you created with AC upon checkout and generally results in a dismissal of the dispute. Please keep in mind that any accounts with pending chargebacks for any reason could result in a permanent suspension of your account.

 

In general, we STRONGLY recommend contacting our Customer Support team via email rather than initiating a chargeback dispute if you have an issue. Initiating a chargeback dispute only prolongs your resolution and virtually eliminates the options we have to assist you.

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