How to Track

When the studio informs us your order is ready to be released, usually it will take 7-14 days from the studio/factory to our shipping warehouse. Then we will take 2-3 days to organise your order. We will provide you with a tracking number when it is sent out.

But if you try to track your order on the official page like DPD, UPS or FedEx, the tracking number will not be available at the beginning, so usually you cannot see anything regarding the status. This is because, in the sea transit process, the delivery companies cannot also track the status. However, it will be updated once it arrives in your country. And then, the DPD/UPS/FedEx will arrange the delivery for you soon after clearance at the port.

We provide you with a site below where you can see the estimated arrival time to the port of your country. Usually, after it arrives at the port, it will also take several days to wait for clearance. After clearance, you can use the tracking number to track on 17track or the official pages.

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