After-Sales Service

Resin statues are very fragile. Sometimes, damages can unavoidably occur during transit, even if they are well-packed and carefully shipped. Animaniac is based in Huizhou, China, and is just near most anime statue studios and factories. We collaborate with each other and have a tight relationship. Therefore, we can offer the best after-sales service regarding the replacement parts.

However, customers should know that most studios clear the statue moulds and replacements within 3-6 months after product release. After statue factories clear everything, after-sales service stops. No reseller can get replacements then, even if you are willing to pay!!

 

【Customer Notice!!】

– For pre-order statues, we can ensure after-sales service within 3-4 months after release. If your statue has slight damages, please contact us ASAP. We will report your situation to the studio, and after we get your replacement, we will send it to you for free.

– For some statues in stock, neither studios nor we can guarantee after-sales service because they might have been released for a long time. If your statue has slight damages, please contact us ASAP. We will try our best to seek replacements for you. However, if replacements are unavailable, you will take the risk alone. Please consider carefully before purchasing because we can’t offer returns, exchanges, refunds or compensation for slight damages during transit. If your statue has severe damage when you receive it, please gather proofs (photos and videos) and contact us within 48 hours!! We will contact our shipping carrier and sort it out for you. We will refund you depending on the situation and grade of damage. 

It is normal if your statue has slight blemishes, like clean snaps or scratches on the paint. We can’t guarantee perfection in every single piece. Please consider carefully before purchasing because we can’t offer returns, exchanges, refunds or compensation for MINOR issues. We don’t accept the application of returns and refunds by human-made damage or human factors change.

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